Spoiled Pets Co. is committed to 100% satisfaction and great customer service as it is important to us.
We have a 30-day return policy on damaged or defective items only, which means you have 30 days after receiving your item to request a return. However, the following conditions must be met: The item must have been sold on our online store, the item shouldn't have been used in any way and the return is made within 14 days of the return request.
To start a return, you can contact us at email@example.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or a store credit may be issued. Please remember it can take some time for your bank or credit card company to process and post the refund.
If a product gets damaged or was defective upon delivery – we offer 100% store credit or full refund.
The item must have been sold on our online store and the item shouldn't have been used in any way.
We require proof of damage, or if the product was faulty upon delivery of item(s), example: pictures and video.
Discontinued items are final sale and therefore cannot be returned, refunded, or exchanged with store credit.
Please note the customer shall bear the shipping costs of the product to the manufacturer unless the product is damaged or defective.
We would be unable to change or cancel an order once it has been placed.
We do not accept refunds if the customer just does not like the product or changed their mind.
If you fail to pick up your package at your local courier’s office or designated pick-up station after a failed attempt and it is returned to the shipper, you do not qualify for a refund. Packages are destroyed if returned due to Covid-19 Protocols.
Unfortunately, we do not offer refunds or cancel orders due to long shipping times.
If a refund is issued for any reason, a 35% processing/restocking fee from the total order amount will be charged to the customer.
If paying with Sezzle the refunded amount will appear on your account within 10 business days after receiving the refund email from Sezzle.
If paying by other payment methods, refund processing times may vary, contact your payment provider for further details.
If the package is delayed a full refund cannot be applied until after the 90th business day.
Damaged or Defective
In such an event your item has been damaged or defective, we are more than willing to help you with replacing the item (shipping included) or replacing a damaged or missing part. We will provide a 100% store credit to the item purchased or refund to the original method of payment. Please contact us at firstname.lastname@example.org and we will do our best to help you out.
Due to Covid-19 protocols, we do not accept exchanges of any product.